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| Terms & Conditions |
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Please read the following points carefully as use of our
website and purchase of products by you mean that you agree to
them.
Shopping with www.glensanimalhealth.com |
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You can order products displayed
on this website online, by telephoning your
order through to us or by printing the order
and sending it through to us. |
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If you have placed your order
on-line, we will quickly send you an e-mail to
confirm that we have received your order. The
email confirmation will be produced
automatically so that you have confirmation of
your order details. The fact that you receive
an automatic confirmation does not necessarily
mean that we will be able to meet your order. |
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| Prices |
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Our prices are shown on our
website. |
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We try to make sure that the
prices on our website are accurate but we will
need to validate the price before we process
your order. We also aim to display items which
are in stock, as of the date shown, and which
can be dispatched to you quickly. If we are
unable to supply a particular item which you
have ordered or if the correct price for an
item is different from the price on your
order, we will notify you as soon as we can
after receiving your order. If this happens,
you may cancel your order and we will refund
you any money which you have paid. |
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You will be notified of the
delivery costs automatically to addresses in
the UK and Ireland before you submit your
credit card details. |
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| Payment |
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You can pay by any Visa or
MasterCard credit card. To ensure that
shopping on-line is secure, your credit card
details will be encrypted to minimise the
possibility of someone being able to read your
details as they are sent to us over the
Internet. |
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The prices displayed on our web
site are in British pounds. The total amount
will be charged to your credit card in British
pounds. |
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We currently debit money from
your account within one working day after we
have received your order. |
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| Delivery |
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We can deliver goods to
destinations within and outside the UK. |
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We will make every effort to
deliver your order next day to Northern Ireland,
3-4 days to UK Mainland and 4-9 days for
Offshore Isles. |
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| Returns |
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We believe that you will be
delighted with your product but there may be
occasions where you feel it necessary to
return an item. We aim to keep the process as
simple as possible. These terms do not affect
your statutory rights. |
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Unwanted Goods
If you return the product (in its original,
unopened condition) within 30 days of the date
on which you received it, we will refund you
any money which you have paid us for that
product, with the exception of refrigerated
lines. All you pay for is the return postage
of the goods. |
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Faulty Goods
If you return an item to us which is faulty, which
you did not order or for any other reason which is our
fault, please contact us at info@glensanimalhealth.com to inform us and we will arrange a refund or
replacement. In the event of you returning faulty
goods to us we will also pay you the cost of the
return postage. |
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Returns Address
Glens Animal Health
8 Mill Street
Cushendall
Co. Antrim
BT44 ORR
Northern Ireland
You will be responsible for the item or
items until they reach us. For your own
protection, we suggest you use a secure
delivery method which requires a signature
upon delivery such as Royal Mail First Class
(Recorded Delivery). |
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| Our Responsibility |
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We will not be responsible for
any losses resulting from your use or the
inability to use our website or resulting from
unauthorised access to, or alteration of your
transmissions or data in circumstances which
are beyond our control. |
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We will not be responsible for
your loss of profits, wasted expenditure,
corruption or destruction of data or any other
loss which does not directly result from
something we have done wrong. |
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You will be responsible if you
use this website in breach of these terms of
use and will reimburse us for any loss that
you cause to us as a result of your misuse. |
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We make no promise that our
website will be uninterrupted or entirely
error free. Because of the nature of the
Internet, the shopping online service is
provided on an 'as is' and 'as available'
basis. We are not responsible to you if we are
unable to provide our Internet services for
any reason beyond our control. |
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This does not affect your
statutory rights as a consumer. |
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| Copyright /Trademarks/Data Protection |
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All rights in the designs and
information on our website are owned by us. |
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You may view, copy and print
portions of our website for the sole purpose
of placing an order with us. The materials on
our website may not be used for any other
purpose. |
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We will use the information which you provide and the
records of items you buy to constantly monitor and
improve our service and for marketing purposes in
accordance with our Privacy Policy. |
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| Links to other websites and services |
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Our website contains links to
other websites which are not under the control
of and are not maintained by us. These links
are provided for your convenience only and we
are not responsible for the content of those
sites. |
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| General |
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We may change or withdraw any
part of our website, or may refuse you access
to the website at any time if we consider it
necessary. |
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